FAQ’s

0. New COVID-19 Safety Plan

Little Monsters COVID-19 Safety Plan

Swimming pools (including spa pools, saunas and steam rooms) Business details

Business name – Little Monsters Swim School 2131

Completed by – Anne-marie Mulligan

Email address – dom@littlemonstersswimschool.com.au

Effective date – 11 October 2021

Date completed – 07 October 2021

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Wellbeing of staff and customers
Exclude staff, volunteers and visitors who are unwell from the premises.

Agree

Yes

COVID-19 Safety Plan – Gyms and Indoor Recreation Page 1

Tell us how you will do this

All adults will be required to show proof of a recognised current Covid Vaccination (2 doses) or booster as required. An email will be sent to people when they enrol to advise that anyone who is unwell may not enter the premises. A dedicated Covid safety officer will assess on entry and disallow entry to anyone who appears unwell. If a patron or swimmer becomes unwell, they will be asked to leave until they are well enough to return.

Provide staff with information and training on COVID-19, including when to get tested, physical distancing, wearing masks and cleaning.
Agree

Yes

Tell us how you will do this

All staff complete the online Covid infection control training online. Our dedicated Covid safety officers are trained on how and when to clean. Staff are advised verbally as well as by email of requirements around masks and distancing. Staff are provided with the NSW Government pages and apps that show how and when to get tested. Staff are aware that they are not able to work if they have any symptoms.

Display conditions of entry including requirements to stay away if unwell and record keeping.
Agree

Yes

Tell us how you will do this

An email will be sent to all parents advising of the requirement to stay away if unwell. There will be signs at the door prior to entry. The dedicated Covid safety officer will assess upon entry and will record anyone who has not been able to attend due as they were deemed unwell.

Other types of venues or facilities within the premises must complete COVID-19 Safety Plans where applicable. If contact details are captured electronically upon entry to the main premises on the relevant day, additional collection of contact details via electronic methods may not be required if there is no other public access to the sub-premises. However, additional contact details and time of entry must be captured where these sub-premises are gyms, entertainment facilities, hospitality

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venues, nightclubs and retail premises.

Agree

Yes

Tell us how you will do this

We are a swim school only, no other venues or facilities can be accessed by our patrons.

Encourage staff to access COVID-19 vaccination.

Agree

Yes

Tell us how you will do this

All staff are required to have a current Covid-19 vaccination or booster and to show evidence of this.

Physical distancing

Capacity must not exceed one person per 4 square metres of space in indoor areas of the premises and one person per 2 square metres of space in outdoor areas of the premises.

Note: Gym and group dance classes must not exceed 20 persons.

Agree

Yes

Tell us how you will do this

Each swimmer can be accompanied by one adult only to minimise numbers. To ensure even space, chairs are spaced and marked with tape. Signs present also to ask people to respect a distance of 4 square metres.

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Ensure 1.5m physical distancing where possible, including:

at points of mixing or queuing between seated groups between staff.

Agree

Yes

Tell us how you will do this

Queuing occurs outside the building, a dedicated Covid officer will be at the door to ensure people maintain spacing. Signs will be in place to advise of spacing required with tape on ground as a guide. Sign in codes will be spaced. Staff – Teachers need to arrive ready to get into the water to start and lesson information to be printed by shift Covid Officer to prevent staff needing to gather in the small office.

Avoid congestion of people in any specific areas within the venue where possible, such as change rooms and other communal facilities.

Agree

Yes

Tell us how you will do this

Change rooms will be closed to patrons for showering to avoid congestion and allow management of distancing and capacity. Patrons will be asked to arrive directly before their class ready to swim and to leave as soon as their lesson finishes.

Have strategies in place to manage gatherings that may occur immediately outside the premises.
Agree

Yes

Tell us how you will do this

A dedicated Covid officer will be outside to guide people in and out of the swim school. People are asked to arrive just before their lesson starts and to leave shortly after. The

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number of attendees with a swimmer is confined to one to reduce numbers.

Singing by audiences is not allowed in indoor areas.

Dancing is not allowed in indoor areas except for group dance classes, where no more than 20 people are permitted to dance.

Patrons can only consume alcohol when seated in indoor areas.

Agree

Yes

Tell us how you will do this

The only singing that is done is inside chlorinated water with water babies. Numbers in these classes have been reduced from 7 down to 3. The only person singing near them is the parent. The requirement for no dancing will be shared as part of the safety plan and will be monitored by the Covid officer. Dancing is not part of the curriculum in our swim school. As part of basic water safety, no alcohol is permitted in the pool area. Water safety signs are in place to cover this.

Ventilation

Review the ‘COVID-19 guidance on ventilation’ available on nsw.gov.au and consider which measures are relevant to your premises before completing this COVID-19 Safety Plan.
Agree

Yes

Tell us how you will do this

Maintenance team at ABH to provide proof of adequate ventilation from appropriate vendor. In addition, loovah slat windows up high to be kept open whenever possible.

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Use outdoor settings wherever possible.

Agree

Yes

Tell us how you will do this

No outdoor setting exists, we are an indoor facility.

In indoor areas, increase natural ventilation by opening windows and doors where possible.

Agree

Yes

Tell us how you will do this

Loovah style windows (approx 8) can be left open for increased ventilation.

In indoor areas, increase mechanical ventilation where possible by optimising air conditioning or other system settings (such as by maximising the intake of outside air and reducing or avoiding recirculation of air).
Agree

Yes

Tell us how you will do this

Ashfield Baptist Home maintenance team to investigate and execute.

Ensure mechanical ventilation systems are regularly maintained to optimise performance (for example through regular filter cleaning or filter changes). Agree

Yes

Tell us how you will do this

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This requirement will be placed with Ashfield Baptist Home maintenance who have the relationship with the relevant ventilation company.

Consider consulting relevant experts such as building owners or facility managers, ventilation engineers and industrial or occupational hygienists to optimise indoor ventilation.
Agree

Yes

Tell us how you will do this

As above, the building, maintenance and any ventilation requirements are done through the Ashfield Baptist Home maintenance team. This request will be placed through them.

Hygiene and cleaning

Face masks must be worn by staff and customers in indoor areas, unless exempt.

Note: People engaging in strenuous physical exercise are exempt, unless they are participating in an indoor gym class or dance class.
Agree

Yes

Tell us how you will do this

Where possible, face masks will be worn however elements of the instructor’s job in the water are strenuous and involve having the face in the water.

Adopt good hand hygiene practices. Have hand sanitiser at key points around the venue.

Agree

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Yes

Tell us how you will do this

Hand sanitiser will be available at entry and within the swim school. For people who can’t tolerate hand sanitiser, soap and paper towel will be available in the bathroom.

Ensure bathrooms are well stocked with hand soap and paper towels or hand dryers.

Agree

Yes

Tell us how you will do this

Ashfield Baptist Home cleaning staff restock soap and paper towels twice a day.

Clean frequently used indoor hard surface areas (including children’s play areas) at least daily with detergent/disinfectant. Clean frequently touched areas and surfaces several times per day. Reduce sharing of equipment where practical and ensure these are cleaned with detergent and disinfectant between use. Encourage visitors to wipe down equipment after they have finished using it

Agree

Yes

Tell us how you will do this

Disinfectant wipes will be made available to adults as they enter to wipe down chairs. The Covid officer on duty will regularly wipe down touchpoints such as door handles and taps. In addition, Ashfield Baptist Home cleaning staff thoroughly clean all surfaces and touch points and mop twice a day.

Record keeping

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Use the NSW Government QR code system to collect an electronic record of the name, contact number and entry time for all staff, volunteers, visitors and contractors.

Note: Community centres and halls are not required to collect electronic entry records but are strongly encouraged to do so.

Agree

Yes

Tell us how you will do this

NSW Government QR code sign in will be required at the point of entry. This will be facilitated by the Covid Safety Officer.

Processes must be in place to ensure that people provide the required contact information, such as by checking phones for the green tick to confirm they have checked in (keeping 1.5m physical distance between staff and patrons). QR codes should be clearly visible and accessible including at entrances to the premises.

Agree

Yes

Tell us how you will do this

QR codes will be available spaced apart near the entrance to the swim school. As each adult checks in, the Covid Safety Officer will view the green tick on their phone and then allow entry.

If a person is unable to provide contact details, for example due to age or language barriers, another person may provide contact details on their behalf. If it is not possible for check-in to occur, keep a record of the name, contact number and entry time for all staff, volunteers, visitors and contractors for a period of at least 28 days. These records must be provided in an electronic format such as a spreadsheet as soon as possible, but within 4 hours, upon request from an authorised officer.

Agree

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Yes

Tell us how you will do this

A separate code is available. The Covid Safety Officer will have this and can check the person in manually using their own device. This can be kept in a secure folder and can be provided in an electronic format such as a spreadsheet within 4 hours upon request from an authorised officer.

I agree to keep a copy of this COVID-19 Safety Plan at the business premises

Yes

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0. What changes we have in place (post-COVID) to ensure we provide a safe and workable environment for all?

The following guidelines are in place to ensure we provide a safe and workable environment for everyone:
– only one adult can accompany each swimmer into the pool area
– accompanying adult to show evidence they are fully vaccinated with COVID-19 Certificate via Medicare App to enter pool area
– accompanying adult to sign in using QR code
– entry to the building is via Holden Street (not via the car park entrance)
– entry to pool area will be at lesson start time (those that arrive early will be asked to wait outside building)
– all swimmers are asked to come to lessons dressed in swimwear as change rooms are unavailable
– showers will not be available, although toilets and sinks can be used
– to be safe any swimmers coughing, sneezing or showing any other symptoms will be ask to leave pool area
– chairs within the pool area must stay 2 metres apart
– swimmers are asked to leave immediately at the end of their lesson

1. What makes a great swim school?

Our swim school has friendly qualified instructors, well organised lessons, small class sizes and lots of happy customers singing our praises.

2. How do I enrol for swim lessons?

Our goal at Little Monsters is to spend less time on admin and more time teaching kids to swim. So we have streamlined the enrolment process so parents can do the following via the ‘New Swimmers‘ page of our website:

  • enrol swimmers
  • make full payment
  • print out receipts

All swimmers, current and new, are expected to enrol each term.

Current swimmers will be given priority and notified by email prior to the end of each term that re-enrolments and payments are required for the next term. If current swimmers do not enrol and pay by the specified date the place will be made available to others. Once the re-enrolment deadline for current swimmers has past new swimmers will then be notified that enrolments are open to all.

3. How do I know which class to book my child in?

On the ‘Swim Program‘ page we have a brief description of the swim skills swimmers should already know and the skills they will be taught in each swim level.

Gradings for Parents’n’Babies classes are aged based: Water Babies Level 1 for swimmers from 6-18 months, Level 2 for 18m-3yo.

Gradings for Learn To Swim classes are based on swim ability – Levels 1, 2 and 3.

4. What are the lesson fees?

At Little Monsters, we feel that parents get great value for money. We offer quality swim classes with a capacity of 3 swimmers per class, ensuring all kids get plenty of swim time and attention each class. Lessons fees are listed on the ‘Swim Program‘ page.

5. How do I have to pay for lessons?

Payment for lessons are required in full at the time of enrolment. Places in class are not confirmed until payment is made. Our preferred method of payment is with credit card via our enrolment software.

6. What happens if we miss a lesson?

It is important that parents select a day and time which they can commit to on a weekly basis so that swimmers maintain their confidence, revise skills learnt and learn new ones.

Little Monsters Swim School does not guarantee catch-up classes for missed sessions, however we do understand it is not always possible to attend your scheduled class, so we make free spots in existing classes available so parents can book catch-up lessons.

Parents are responsible for recording non-attendance and booking catch up lessons themselves using our enrolment software.

Please note our policy for catch-up classes is as follows:

  • Parents must record their swimmer’s non-attendance by logging into their account via our website (by the latest) one hour prior to lesson start time in order to qualify for a catch up lesson, if not the lesson is forfeited
  • The earlier you record your non-attendance the better chance another parent has of finding availability
  • Catch up classes can only be booked online (not by phone, sms or email)
  • Catch-up classes are only available from Week 3 – 10 of each term
  • Catch-up classes can only be booked (the earliest) 7 days prior to the date of preferred catch-up class day and time
  • The max. number of catch up classes per term is four
  • Catch-up classes do not rollover into the following term
  • If a catch-up class is missed it cannot be rebooked
7. What do I bring for my child’s Learn to Swim lessons?

Swimmers in Learn To Swim classes should bring swimwear and a towel.

When first learning to swim, it is advised that children start lessons without goggles. This is important as most children who accidentally fall into water do so without goggles. Therefore we need to prepare and teach children to swim back to the poolside without goggles.

Swim caps are optional for swimmers but advisable for those swimmers with long hair.

8. What do I bring for ‘Water Babies’ lessons?

It is compulsory for all swimmers not 100% toilet trained to wear Happy Nappys (or similar) over swimmer nappies. Happy Nappys are non-permeable membrane swimwear that are tight fitting around waist and thighs to ensure no leakages occur during class. Swimmers without the two layers will be refused entry.

Little Monsters will supply all the teaching tools and toys for Water Babies lessons.

9. What are ‘Happy Nappys’?

Happy Nappys are non-permeable membrane swimwear that are tight fitting around waist and thighs to ensure no leakages occur during class.

It is compulsory for all swimmers not 100% toilet trained to wear Happy Nappys (or similar) over swimmer nappies.

You may be able to purchase them at large swim centres. You can also purchase online via ‘Little Toggs’ website – https://www.littletoggs.com.au/product-category/happy-nappy/

At what age can I start my child in lessons?

Austswim recommends that swimmers start in Water Babies classes at the age of 6 months.

Swimmers are welcome to start in Learn To Swim classes from the age of 3 years.

Do I watch my child’s lessons?

Most children enjoy having their parents watching their lesson. There may be times when a teacher and parent agree that it is helpful if the parent temporarily leaves the pool area as the child may be distracted and not responding to the teacher’s instruction. This will give our teacher an opportunity to connect, build trust and rapport with the swimmer in order to get the most out of every lesson.

Do swim lessons follow school term dates?

Yes, swim terms coincide with school terms and holidays. Most terms are 10 weeks in duration. In that time you should witness a noticeable improvement in a swimmer’s ability. Swimmers can book into either one or two lessons a week.

Does my child need to wear goggles and swim cap?

When first learning to swim, it is advised that children start lessons without goggles. From a water safety perspective this is important as most children who accidentally fall into water usually do so without goggles. Therefore we need to prepare and teach children to swim back to the poolside without goggles.

Swim caps are optional for swimmers but advisable for those swimmers with long hair.

How often should we attend swim lessons?

During swim term most kids swim once a week. Some parents are keen to accelerate their swimmer’s learning with a second weekly lesson. Swimming twice a week helps swimmers build confidence. Discounts are available for children who book in for a second weekly lesson.

During our holiday programs swimmers have the opportunity to swim daily. It’s a wonderful opportunity to accelerate swimmer’s learning. Many swimmers make huge improvements swimming daily.

Is it better to swim all year round?

The continuity of lessons throughout the year assists in reinforcing new swim skills and helps swimmers build confidence and physical strength. As well as the risk of having to go back onto a wait list when you return, discontinuing lessons during winter ends up costing parents money, as children have to spend weeks being re-taught the same skills once learnt but then forgotten.

Little Monsters pool is a warm 32 degrees all year round. We are always happy for parents to arrange catch-up lessons (depending on availability) if a swimmer misses a lesson. Parents can record non-attendance and book a catch up class themselves via the ‘Current Swimmers’ page of our website.

Is this swim school like the noisy factory line of teachers I just left?

Little Monsters is a small swim school.

Water Babies classes use the whole pool (one teacher with a max. of 7 swimmers).

Learn To Swim classes – each teacher will have a maximum of 3 swimmers, and only two teachers working at any one time.

That’s as big as we get.

Who should I talk to regarding my child’s progress?

Your child’s swim teacher is the best person to speak with. Often your teacher will notify you when your swimmer is ready to move up to the next level. If you wish to speak with a swim teacher please keep it short and do so in the first few minutes or in the last few minutes of a lesson. Keep in mind that teachers have other swimmers to supervise and teach and a new class begins every 30 mins.

Why are swim lessons with Little Monsters GST-free?

Swims lessons at Little Monsters are deemed GST-free because we only teach necessary basic swimming and water safety skills consistent with the National Swimming and Water Safety Framework.
For more info visit
https://www.ato.gov.au/printfriendly.aspx?url=/Print-publications/GST-and-personal-aquatic-survival-skills/