FAQ’s

0. Little Monsters COVID-19 Safety Plan

Business Name: Little Monsters Swim School

Business Type: Swim School

Date completed: 23/06/2020

Date distributed: 29/06/2020

Revision date: Fortnightly

The Covid-19 Pandemic is an evolving situation. We are guided by Safe Work Australia and other Government regulatory bodies for guidelines on how to manage this.

Relevant Linkswww.safeworkaustralia.gov.au

https://www.health.gov.au/news/health-alerts/novel-coronavirus-2019-ncov-health-alert?gclid=CjwKCAjwrcH3BRApEiwAxjdPTVm5epRIS1GGLbxkzDlX2JhV8NgOXJP24mPKwvlbRF4uvZWSoopvOBoCI5YQAvD_BwE

This plan can be emailed on request

This plan will be supplied to the management of Ashfield Baptist Homes

What will be done to manage risks from restarting after lockdown?

  • As per Public Health Order, Flu Vaccinations have been verified for each staff member working inside an aged care facility. Vaccination to have taken place 10 days before commencement of duties.
  • Social distancing – 1.5m apart, both staff and customers
  • Class numbers will be reduced to minimize the total number of people in the pool area
  • Classes will be run to an amended time, finishing 5 minutes early to avoid going above safe limits
  • Ensuring staff inform patrons they must arrive swim ready and exit the centre in a timely manner after their swim concludes
  • A barcode and a URL will be made available at the entrance where people must scan / access to leave their details before entering. These details will be kept for 28 days. They will be stored privately within the email system. They will only be used if notification of an outbreak in our centre is required.
  • Designated staff member constantly enforcing distancing rules in accordance with signage
  • Staff and patrons have access to hand sanitizer, wash stations, and other COVID essential PPE
  • Rotational rosters to ensure only necessary staff are onsite at one time
  • Clear and visible Signage and direction on flooring and seating allocating appropriate 1.5m social distancing rule in the pool area to allow people to easily adhere to the 1.5M rule.
  • Ensure the facility is clean and hygienic at all times
  • Surfaces (e.g. desks and tables) and objects (e.g. telephones, keyboards) need to be wiped with disinfectant regularly
  • Bathrooms to be constantly surveyed and cleaned with disinfectant, wiped down, restocked and maintained
  • Pool area will be cleaned and floor will continue to be mopped twice a day by ABH cleaning services with additional attention and ad hoc cleaning duties provided by designated staff as required
  • Chemical levels maintained throughout the pool to ensure correct sanitization.
  • Chlorine levels will be monitored twice daily
  • Pool maintenance and operational checks will be conducted weekly every Tuesday by Triseleys
  • Toys, equipment will be removed as much as possible and anything that is deemed necessary for lessons will be cleaned / disinfected between lessons.
  • Ensure all staff are abiding by the NSW laws and restrictions set in place by the government

How will staff know how to keep themselves safe from Covid-19?

  • Providing guidance, meetings to discuss distancing and hygiene, regular review. To reduce numbers, these meetings will likely happen via Zoom or in separate sessions
  • All staff will read, sign and acknowledge a COVID safe checklist. This will outline the following:
  • Hand sanitizer
  • Washing hands appropriately
  • Social distancing 1.5m
  • Staff interaction
  • Staff to customer interaction
  • Any symptoms – staff cannot attend work and must be tested for COVID 19 before returning
  • Cleaning of the facility throughout their shift
  • Download the COVID 19 app

How will you operate your business in a way that keeps workers and others safe from exposure to COVID-19?

  • Only staff required will be onsite at any one time
  • Staff that can complete their role or a portion of their role from home will do so
  • Staff will remain in their necessary department – there will be no interaction unless necessary for the business to function
  • Anyone entering the swim school area will be asked if they have been overseas in the last 14 days and will not be able to proceed.  A positive test will be required before they can re-enter.
  • Anyone entering the swim school area will be asked if they have knowingly had contact with anyone who has been exposed to Covid-19. If they have, they will be asked to leave. A positive test will be required before they can re-enter.
  • Any other businesses or individuals that need to be interacted with will be done so via telephone, email or zoom unless it is critical for them to enter the facility. In that situation a set appointment time will be made and they will only interact with the appropriate staff members. They will need to follow the facility’s COVID 19 safety plan.
  • Equipment will be cleaned and disinfected after each use.
  • Staff will be required to wear appropriate PPE.
  • Promote regular and thorough hand-washing by employees, contractors and customers
  • Put sanitizing hand rub dispensers in prominent places outside and around the pool area. Make sure these dispensers are regularly refilled
  • Display posters promoting hand-washing
  • Make sure that staff, contractors and customers have access to places where they can wash their hands with soap and water
  • Promote good respiratory hygiene in the workplace
  • Display posters promoting respiratory hygiene.
  • Encourage staff and patrons to cover their nose and mouth with their inner elbow when coughing/sneezing
  • Brief your employees, contractors and customers that if COVID-19 starts spreading in your community anyone with even a mild cough or low-grade fever (37.3 C or more) needs to stay at home. Temperatures may be taken at the door AND/OR any observations of anyone in the pool area who is unwell will result in that person being asked to leave and be tested. Clearance will be required before that person can attend
  • Keep communicating and promoting the message that people need to stay at home even if they have just mild symptoms of COVID-19
  • Make clear to employees receiving jobkeeper that absences will not impact their pay while receiving jobkeeper
  • Where staff meetings are required, use online resources wherever possible to reduce unnecessary contact.
  • Pre-order sufficient supplies and materials, including tissues and hand sanitizer for all participants. Have surgical masks available to offer anyone who develops respiratory symptoms
  • Actively monitor where COVID-19 is circulating. Advise participants in advance that if they have any symptoms or feel unwell, they should not attend

How will you manage an exposure or suspected exposure to COVID-19?

Consider: Isolation procedures, gathering and using workplace contact tracing information, clean down procedures, contacting support lines.

Isolate: Remove the person from others. SafeWork Australia recommends giving the person a surgical mask, if possible.

Inform: Tell health authorities by calling the national COVID-19 hotline on 1800 020 080, and follow the advice of health officials. Depending on your situation, authorities could give you specific advice.

Transport: Workplaces should make sure the person has transport, either to their home or to a medical facility.

Clean: The area where the person has been working and all the places they have been should be cleaned. This may mean evacuating those areas. PPE) to be used when cleaning.

Identify: Find out who at the workplace had close contact with the infected person recently, up to 24 hours before they first started experiencing symptoms. 6. 6.Clean: The areas where these people have been should also be cleaned, this could involve the evacuation of these areas and cleaners should also use PPE.

Review: The workplace should review the way it controls the risks of COVID-19 and decide whether work may need to change, with employees kept up to date on what is happening and on the appropriate safety procedures

Any staff suspected of having the virus will be sent to be tested for COVID 19. They cannot return to work until the result comes back negative. If results are positive, they must complete 14 days of isolation. If large outbreak does occur, centre is to contact Ashfield Baptist Home CEO for advice on closure period and next steps

How will you evaluate whether your work processes or risk controls are effective?

  • Ensuring constant review of Covid safety plan is completed weekly with input from other team members
  • Communicating the plan to all staff members and ensuring they thoroughly understand and follow plan set in place
  • Constant consultation with employees, patrons and contractors to ensure safety measures are working and functioning
  • Maintain cleaning agendas set in place are being completed and signed off hourly
  • Maintain upkeep of PPE
  • Staff will be required to communicate to patrons and members in a social distant and safe manner. Where parents approach the poolside, they should be directed to the rostered compliance assistant if they have a question or their swimmer should be directed out of the pool via the stairs.
  • Staff and patrons will be required to keep their distance and leave as soon as the lesson is complete
  • The other areas of the ABH facility will not be available for use, this includes the café and the playground
  • Creating a safe environment for staff to express any concerns they may have or safety breaches
  • Support for staff and patrons who may be affected mentally and emotionally
  • Entrance to the facility by patrons and swimmers can only via the Holden Street Entrance.
  • Closure to non-essential areas and activities limiting use to patrons and staff. This includes the playground and the café and extends right up to the reception area at the Clissold Street entrance.
0. What changes we have in place (post-COVID) to ensure we provide a safe and workable environment for all?

Here are some of the changes we have in place to ensure we provide a safe and workable environment for everyone:
– only one adult can accompany each swimmer into the pool area
– entry to the building will be via Holden Street (not via car park)
– temperature checks will be conducted before parents and swimmers enter the building
– accompanying adult to supply contact details before entering the building
– entry to pool area will be at lesson start time (those that arrive early will need to wait outside building)
– all swimmers need to come to lessons dressed in swimwear as change rooms are unavailable
– showers will not be available, although toilets and sinks will be available
– lessons will be conducted without the use of equipment (such as soft toys and kick boards) during first few weeks of lessons to avoid common touch points
– to be safe any swimmers coughing, sneezing or showing any other symptoms will be ask to leave pool
– chairs within the pool area must stay 1.5 metres apart
– swimmers must leave immediately after their lessons, the cafe and playground remain out of bounds until further notice

1. What makes a great swim school?

Our swim school has friendly qualified instructors, well organised lessons, small class sizes and lots of happy customers singing our praises.

2. How do I enrol for swim lessons?

Our goal at Little Monsters is to spend less time on admin and more time teaching kids to swim. So we have streamlined the enrolment process so parents can do the following via the ‘New Swimmers‘ page of our website:

  • enrol swimmers
  • make full payment
  • print out receipts

All swimmers, current and new, are expected to enrol each term.

Current swimmers will be given priority and notified by email prior to the end of each term that re-enrolments and payments are required for the next term. If current swimmers do not enrol and pay by the specified date the place will be made available to others. Once the re-enrolment deadline for current swimmers has past new swimmers will then be notified that enrolments are open to all.

3. How do I know which class to book my child in?

On the ‘Swim Program‘ page we have a brief description of the swim skills swimmers should already know and the skills they will be taught in each swim level.

Gradings for Parents’n’Babies classes are aged based: Water Babies Level 1 for swimmers from 6-18 months, Level 2 for 18m-3yo.

Gradings for Learn To Swim classes are based on swim ability – Levels 1, 2 and 3.

4. What are the lesson fees?

At Little Monsters, we feel that parents get great value for money. We offer quality swim classes with a capacity of 3 swimmers per class, ensuring all kids get plenty of swim time and attention each class. Lessons fees are listed on the ‘Swim Program‘ page.

5. How do I have to pay for lessons?

Payment for lessons are required in full at the time of enrolment. Places in class are not confirmed until payment is made. Our preferred method of payment is with credit card via our enrolment software.

6. What happens if we miss a lesson?

It is important that parents select a day and time which they can commit to on a weekly basis so that swimmers maintain their confidence, revise skills learnt and learn new ones.

Little Monsters Swim School does not guarantee catch-up classes for missed sessions, however we do understand it is not always possible to attend your scheduled class, so we make free spots in existing classes available so parents can book catch-up lessons.

Parents are responsible for recording non-attendance and booking catch up lessons themselves using our enrolment software.

Please note our policy for catch-up classes is as follows:

  • Parents must record their swimmer’s non-attendance by logging into their account via our website (by the latest) one hour prior to lesson start time in order to qualify for a catch up lesson, if not the lesson is forfeited
  • The earlier you record your non-attendance the better chance another parent has of finding availability
  • Catch up classes can only be booked online (not by phone, sms or email)
  • Catch-up classes are only available from Week 3 – 10 of each term
  • Catch-up classes can only be booked (the earliest) 7 days prior to the date of preferred catch-up class day and time
  • The max. number of catch up classes per term is four
  • Catch-up classes do not rollover into the following term
  • If a catch-up class is missed it cannot be rebooked
7. What do I bring for my child’s Learn to Swim lessons?

Swimmers in Learn To Swim classes should bring swimwear and a towel.

When first learning to swim, it is advised that children start lessons without goggles. This is important as most children who accidentally fall into water do so without goggles. Therefore we need to prepare and teach children to swim back to the poolside without goggles.

Swim caps are optional for swimmers but advisable for those swimmers with long hair.

8. What do I bring for ‘Water Babies’ lessons?

It is compulsory for all swimmers not 100% toilet trained to wear Happy Nappys (or similar) over swimmer nappies. Happy Nappys are non-permeable membrane swimwear that are tight fitting around waist and thighs to ensure no leakages occur during class. Swimmers without the two layers will be refused entry.

Little Monsters will supply all the teaching tools and toys for Water Babies lessons.

9. What are ‘Happy Nappys’?

Happy Nappys are non-permeable membrane swimwear that are tight fitting around waist and thighs to ensure no leakages occur during class.

It is compulsory for all swimmers not 100% toilet trained to wear Happy Nappys (or similar) over swimmer nappies.

You may be able to purchase them at large swim centres. You can also purchase online via ‘Little Toggs’ website – https://www.littletoggs.com.au/product-category/happy-nappy/

At what age can I start my child in lessons?

Austswim recommends that swimmers start in Water Babies classes at the age of 6 months.

Swimmers are welcome to start in Learn To Swim classes from the age of 3 years.

Do I watch my child’s lessons?

Most children enjoy having their parents watching their lesson. There may be times when a teacher and parent agree that it is helpful if the parent temporarily leaves the pool area as the child may be distracted and not responding to the teacher’s instruction. This will give our teacher an opportunity to connect, build trust and rapport with the swimmer in order to get the most out of every lesson.

Do swim lessons follow school term dates?

Yes, swim terms coincide with school terms and holidays. Most terms are 10 weeks in duration. In that time you should witness a noticeable improvement in a swimmer’s ability. Swimmers can book into either one or two lessons a week.

Does my child need to wear goggles and swim cap?

When first learning to swim, it is advised that children start lessons without goggles. From a water safety perspective this is important as most children who accidentally fall into water usually do so without goggles. Therefore we need to prepare and teach children to swim back to the poolside without goggles.

Swim caps are optional for swimmers but advisable for those swimmers with long hair.

How often should we attend swim lessons?

During swim term most kids swim once a week. Some parents are keen to accelerate their swimmer’s learning with a second weekly lesson. Swimming twice a week helps swimmers build confidence. Discounts are available for children who book in for a second weekly lesson.

During our holiday programs swimmers have the opportunity to swim daily. It’s a wonderful opportunity to accelerate swimmer’s learning. Many swimmers make huge improvements swimming daily.

Is it better to swim all year round?

The continuity of lessons throughout the year assists in reinforcing new swim skills and helps swimmers build confidence and physical strength. As well as the risk of having to go back onto a wait list when you return, discontinuing lessons during winter ends up costing parents money, as children have to spend weeks being re-taught the same skills once learnt but then forgotten.

Little Monsters pool is a warm 32 degrees all year round. We are always happy for parents to arrange catch-up lessons (depending on availability) if a swimmer misses a lesson. Parents can record non-attendance and book a catch up class themselves via the ‘Current Swimmers’ page of our website.

Is this swim school like the noisy factory line of teachers I just left?

Little Monsters is a small swim school.

Water Babies classes use the whole pool (one teacher with a max. of 7 swimmers).

Learn To Swim classes – each teacher will have a maximum of 3 swimmers, and only two teachers working at any one time.

That’s as big as we get.

Who should I talk to regarding my child’s progress?

Your child’s swim teacher is the best person to speak with. Often your teacher will notify you when your swimmer is ready to move up to the next level. If you wish to speak with a swim teacher please keep it short and do so in the first few minutes or in the last few minutes of a lesson. Keep in mind that teachers have other swimmers to supervise and teach and a new class begins every 30 mins.

Why are swim lessons with Little Monsters GST-free?

Swims lessons at Little Monsters are deemed GST-free because we only teach necessary basic swimming and water safety skills consistent with the National Swimming and Water Safety Framework.
For more info visit
https://www.ato.gov.au/printfriendly.aspx?url=/Print-publications/GST-and-personal-aquatic-survival-skills/