FAQ’s

0. New COVID-19 Safety Plan

Little Monsters COVID-19 Safety Plan

Swimming pools (including spa pools, saunas and steam rooms) Business details

Business name – Little Monsters Swim School 2131

Completed by – Anne-marie Mulligan

Email address – dom@littlemonstersswimschool.com.au

Effective date – 12 February 2021

Date completed – 26 February 2021

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Exclude staff, volunteers and visitors who are unwell.

Staff , volunteers and visitors are advised via the website and regular emails not to attend if they are unwell.
Staff, volunteers and visitors are screened prior to entering the building and are excluded if they are unwell.

Provide staff and volunteers with information and training on COVID-19, including when to get tested, physical distancing, wearing masks and cleaning, and how to

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manage a sick visitor.

All staff are required to undertake the Covid-19 infection control training
All staff and visitors are aware of when to get tested
Dedicated staff maintain the physical distancing requirement by controlling entry and exit from the swim school.
All staff are aware of how to handle someone who becomes sick.

Make staff aware of their leave entitlements if they are sick or required to self-isolate.

Staff are aware of their leave entitlements if they are sick or required to self-isolate.

Display conditions of entry (website, social media, venue entry).

Conditions of entry are on our website
As each term or swimming season starts, people are reminded of these.
Entry to the venue is only possibly via a secure door that must be opened by our Covid officer once the entry conditions have been met.

Other types of venues or facilities within the premises must complete COVID-19 Safety Plans where applicable. If contact details are captured electronically upon entry to the main premises on the relevant day, additional collection of contact details via electronic methods may not be required if there is no other public access to the sub-premises. However, additional contact details and time of entry must be captured where these sub-premises are indoor gyms, nightclubs, dine-in hospitality venues, pubs and bars.

NA

Physical Distancing

Ensure the number of people in a facility does not exceed one person per 2 square metres of publicly acccessible space (excluding staff).

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Chairs within the swim school area are marked to show physical distancing
Signs are in place asking that the distancing requirements are observed.
Class sizes for our Water Babies classes have been reduced from 7 swimmers plus their parent to 3 swimmers plus their parent to stay in line with distancing requirements. Our Covid Officer is also responsible for all entries and exits to maintain adequate space.

Ensure 1.5m physical distancing where possible, including:

at points of mixing or queuing such as toilets and entrance and exit points in saunas and spas
between seated groups
between staff.

To avoid waits and queues for toilets, showers are not available. People are seated by a dedicated Covid officer.
Staff (except for the Covid Officer) are in the swimming pool .

Steam rooms are higher risk and should have no more than 20 people inside at any one time or one person per 4 square metres, whichever is the lesser. Clean steam rooms with a detergent and disinfectant several times per day, should the facility choose to open them for use.

Little Monsters has no Steam Room

Ensure communal facilities such as showers, change rooms and lockers have strategies in place to reduce crowding and promote physical distancing.

Showers and change rooms are closed.

Where practical, stagger the use of communal facilities. Strongly encourage visitors to shower/change at home where possible.

Showering facilities are not available and we strongly encourage people to change at home to ensure a quick exit from the facility.

Reduce crowding wherever possible and promote physical distancing with markers on the floor, including where people are asked to queue.

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We ask people to arrive just as their class is about to start to ensure there is no queuing. The Covid Officer tells people where to stand to maintain appropriate distancing. People are only invited through to the swim school when there is room for them to enter and a seat for them.

Have strategies in place to manage gatherings that may occur immediately outside the premises.

We have small class numbers and have only one adult accompanying the swimmer to reduce numbers of people gathering.
We ask people to arrive immediately before the class.
We ask people to leave immediately after the class without delay.

The Covid officer shows people where to stand while they wait and manages the flow of all entering and exiting.

Use telephone or video platforms for essential staff meetings where practical.

Staff meetings are helped by phone or Zoom.

Review regular business deliveries and request contactless delivery and invoicing where practical.

Contactless delivery is used from external vendors
Internal merchandise, this is paid on invoice. No cash is handled.
Swim Term enrolments are done online and paid by credit card of via bank deposit.

Hygiene and cleaning

Adopt good hand hygiene practices.

Hand sanitiser is available for people prior to entry.
The option of handwashing is also offered.
Signs are up around the swim school and in the bathroom showing correct technique.

Ensure hand sanitiser is accessible at the venue entry and throughout the facility or ground.

Hand sanitiser is accessible at the venue entry and throughout the facility.

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Ensure bathrooms are well stocked with hand soap and paper towels or hand dryers. Consider providing visual aids above hand wash basins to support effective hand washing.

Hand soap and paper towels are available and are checked by the facility regularly to ensure constant supply.
Visual aids are placed above hand wash basins showing effective hand washing technique.

Clean frequently used indoor hard surface areas, including children’s play areas, at least daily; first with detergent and water, and then disinfect. Clean frequently touched areas and surfaces, including in communal facilities, several times per day.

Indoor hard surface areas, frequently touched areas and surfaces around the swim school and in the bathrooms are cleaned during each lesson (30 minute period) and as required.

Clean steam rooms with a detergent and disinfectant several times per day, should the facility choose to open them for use.

NA – Little Monsters Swim School does not have a steam room

Reduce sharing of any equipment where practical and ensure these are cleaned with detergent and disinfectant between use.

We reduce sharing of equipment where practical. As all equipment is used in chlorine, we submerge equipment after each use.

Maintain proper disinfectant levels and pH of pools and spas.

There is an onsite maintenance team who monitor pool levels for chlorine and pH daily. An external pool maintenance team specialising in commercial pools attend once a week to backwash and check equipment. This company is also a point of escalation for any second tier support.

Disinfectant solutions need to be maintained at an appropriate strength and used in accordance with the manufacturers’ instructions.

We use viraclean which is supplied to us by the health facility from which we lease the pool. The product is delivered at the appropriate strength and constitution. It is used in accordance with the manufacturers” instructions.

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Staff are to wear gloves when cleaning and wash hands thoroughly before and after with soap and water.

Staff wear gloves when cleaning and wash hands thoroughly before and after with soap and water.

Encourage contactless payment options.

We do not accept cash. The only option is contactless payment online by credit card or direct bank deposit.

In indoor areas, increase natural ventilation by opening windows and doors where possible, and increase mechanical ventilation where possible by optimising air conditioning or other system settings (such as by maximising the intake of outside air and reducing or avoiding recirculation of air).

We increase ventilation by opening windows. The supervised entry door remains open as well

Record keeping

Keep a record of the name, contact number and entry time for all staff, volunteers, visitors and contractors for a period of at least 28 days. Contact details must be collected for each person using a contactless electronic method, such as a QR Code or similar. Processes must be in place to ensure that customers provide the required contact information. Records must be provided as soon as possible, but within 4 hours, upon request from an authorised officer.

For school, child care, aged care and disability groups, contact details only need to be collected for two of the group organisers. The group organisers must have an electronic record of the name and phone number of all members, and parent or carer of any child, and be contactable at anytime for a period of at least 28 days.

Note: If a person is unable to provide contact details, for example due to age or language barriers, another person may provide contact details on their behalf. If there are unexpected circumstances which prevent the use of electronic methods to collect contact details (such as an internet outage), any paper records must be entered into an electronic format such as a spreadsheet within 12 hours.

We use a customer management program “Intrac” which shows all swimmers attending and their authorised adult.

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We use the Service NSW App for people to check in
If the Service NSW App is unavailable or if it is not possible for them to access this, a google form with QR code is used. This can be accessed by a staff member’s phone and details of another person entered.

Ensure records are used only for the purposes of COVID-19 contact tracing and are collected and stored confidentially and securely. When selecting and using an electronic method of record collection, take reasonably practical steps to protect privacy and ensure the records are secure. Consider the ‘Customer record keeping’ page of nsw.gov.au

Contact Tracing and all data records are kept securely in a password protected computer.

Make your staff and visitors aware of the COVIDSafe app and its benefits to support contact tracing if required.

All staff and visitors are aware of the COVIDSafe app and its benefits to support contact tracing if required.

Cooperate with NSW Health if contacted in relation to a positive case of COVID-19 at your workplace, and notify SafeWork NSW on 13 10 50.

We would immediately contact SafeWork NSW 13 10 50 in relation to a a positive case of COVID-19 in our workplace and cooperate with all requests.

I agree to keep a copy of this COVID-19 Safety Plan at the business premises

Yes

0. What changes we have in place (post-COVID) to ensure we provide a safe and workable environment for all?

Here are some of the changes we have in place to ensure we provide a safe and workable environment for everyone:
– only one adult can accompany each swimmer into the pool area
– entry to the building will be via Holden Street (not via car park)
– temperature checks will be conducted before parents and swimmers enter the building
– accompanying adult to supply contact details before entering the building
– entry to pool area will be at lesson start time (those that arrive early will need to wait outside building)
– all swimmers need to come to lessons dressed in swimwear as change rooms are unavailable
– showers and chamgerooms will not be available, although toilets and sinks will be available
– lessons will be conducted without the use of equipment (such as soft toys and kick boards) to avoid common touch points
– any swimmers coughing, sneezing or showing any other symptoms will be ask to leave pool
– chairs within the pool area must stay 1.5 metres apart
– swimmers must leave immediately after their lessons, the cafe and playground remain out of bounds until further notice

1. What makes a great swim school?

Our swim school has friendly qualified instructors, well organised lessons, small class sizes and lots of happy customers singing our praises.

2. How do I enrol for swim lessons?

Our goal at Little Monsters is to spend less time on admin and more time teaching kids to swim. So we have streamlined the enrolment process so parents can do the following via the ‘New Swimmers‘ page of our website:

  • enrol swimmers
  • make full payment
  • print out receipts

All swimmers, current and new, are expected to enrol each term.

Current swimmers will be given priority and notified by email prior to the end of each term that re-enrolments and payments are required for the next term. If current swimmers do not enrol and pay by the specified date the place will be made available to others. Once the re-enrolment deadline for current swimmers has past new swimmers will then be notified that enrolments are open to all.

3. How do I know which class to book my child in?

On the ‘Swim Program‘ page we have a brief description of the swim skills swimmers should already know and the skills they will be taught in each swim level.

Gradings for Parents’n’Babies classes are aged based: Water Babies Level 1 for swimmers from 6-18 months, Level 2 for 18m-3yo.

Gradings for Learn To Swim classes are based on swim ability – Levels 1, 2 and 3.

4. What are the lesson fees?

At Little Monsters, we feel that parents get great value for money. We offer quality swim classes with a capacity of 3 swimmers per class, ensuring all kids get plenty of swim time and attention each class. Lessons fees are listed on the ‘Swim Program‘ page.

5. How do I have to pay for lessons?

Payment for lessons are required in full at the time of enrolment. Places in class are not confirmed until payment is made. Our preferred method of payment is with credit card via our enrolment software.

6. What happens if we miss a lesson?

It is important that parents select a day and time which they can commit to on a weekly basis so that swimmers maintain their confidence, revise skills learnt and learn new ones.

Little Monsters Swim School does not guarantee catch-up classes for missed sessions, however we do understand it is not always possible to attend your scheduled class, so we make free spots in existing classes available so parents can book catch-up lessons.

Parents are responsible for recording non-attendance and booking catch up lessons themselves using our enrolment software.

Please note our policy for catch-up classes is as follows:

  • Parents must record their swimmer’s non-attendance by logging into their account via our website (by the latest) one hour prior to lesson start time in order to qualify for a catch up lesson, if not the lesson is forfeited
  • The earlier you record your non-attendance the better chance another parent has of finding availability
  • Catch up classes can only be booked online (not by phone, sms or email)
  • Catch-up classes are only available from Week 3 – 10 of each term
  • Catch-up classes can only be booked (the earliest) 7 days prior to the date of preferred catch-up class day and time
  • The max. number of catch up classes per term is four
  • Catch-up classes do not rollover into the following term
  • If a catch-up class is missed it cannot be rebooked
7. What do I bring for my child’s Learn to Swim lessons?

Swimmers in Learn To Swim classes should bring swimwear and a towel.

When first learning to swim, it is advised that children start lessons without goggles. This is important as most children who accidentally fall into water do so without goggles. Therefore we need to prepare and teach children to swim back to the poolside without goggles.

Swim caps are optional for swimmers but advisable for those swimmers with long hair.

8. What do I bring for ‘Water Babies’ lessons?

It is compulsory for all swimmers not 100% toilet trained to wear Happy Nappys (or similar) over swimmer nappies. Happy Nappys are non-permeable membrane swimwear that are tight fitting around waist and thighs to ensure no leakages occur during class. Swimmers without the two layers will be refused entry.

Little Monsters will supply all the teaching tools and toys for Water Babies lessons.

9. What are ‘Happy Nappys’?

Happy Nappys are non-permeable membrane swimwear that are tight fitting around waist and thighs to ensure no leakages occur during class.

It is compulsory for all swimmers not 100% toilet trained to wear Happy Nappys (or similar) over swimmer nappies.

You may be able to purchase them at large swim centres. You can also purchase online via ‘Little Toggs’ website – https://www.littletoggs.com.au/product-category/happy-nappy/

At what age can I start my child in lessons?

Austswim recommends that swimmers start in Water Babies classes at the age of 6 months.

Swimmers are welcome to start in Learn To Swim classes from the age of 3 years.

Do I watch my child’s lessons?

Most children enjoy having their parents watching their lesson. There may be times when a teacher and parent agree that it is helpful if the parent temporarily leaves the pool area as the child may be distracted and not responding to the teacher’s instruction. This will give our teacher an opportunity to connect, build trust and rapport with the swimmer in order to get the most out of every lesson.

Do swim lessons follow school term dates?

Yes, swim terms coincide with school terms and holidays. Most terms are 10 weeks in duration. In that time you should witness a noticeable improvement in a swimmer’s ability. Swimmers can book into either one or two lessons a week.

Does my child need to wear goggles and swim cap?

When first learning to swim, it is advised that children start lessons without goggles. From a water safety perspective this is important as most children who accidentally fall into water usually do so without goggles. Therefore we need to prepare and teach children to swim back to the poolside without goggles.

Swim caps are optional for swimmers but advisable for those swimmers with long hair.

How often should we attend swim lessons?

During swim term most kids swim once a week. Some parents are keen to accelerate their swimmer’s learning with a second weekly lesson. Swimming twice a week helps swimmers build confidence. Discounts are available for children who book in for a second weekly lesson.

During our holiday programs swimmers have the opportunity to swim daily. It’s a wonderful opportunity to accelerate swimmer’s learning. Many swimmers make huge improvements swimming daily.

Is it better to swim all year round?

The continuity of lessons throughout the year assists in reinforcing new swim skills and helps swimmers build confidence and physical strength. As well as the risk of having to go back onto a wait list when you return, discontinuing lessons during winter ends up costing parents money, as children have to spend weeks being re-taught the same skills once learnt but then forgotten.

Little Monsters pool is a warm 32 degrees all year round. We are always happy for parents to arrange catch-up lessons (depending on availability) if a swimmer misses a lesson. Parents can record non-attendance and book a catch up class themselves via the ‘Current Swimmers’ page of our website.

Is this swim school like the noisy factory line of teachers I just left?

Little Monsters is a small swim school.

Water Babies classes use the whole pool (one teacher with a max. of 7 swimmers).

Learn To Swim classes – each teacher will have a maximum of 3 swimmers, and only two teachers working at any one time.

That’s as big as we get.

Who should I talk to regarding my child’s progress?

Your child’s swim teacher is the best person to speak with. Often your teacher will notify you when your swimmer is ready to move up to the next level. If you wish to speak with a swim teacher please keep it short and do so in the first few minutes or in the last few minutes of a lesson. Keep in mind that teachers have other swimmers to supervise and teach and a new class begins every 30 mins.

Why are swim lessons with Little Monsters GST-free?

Swims lessons at Little Monsters are deemed GST-free because we only teach necessary basic swimming and water safety skills consistent with the National Swimming and Water Safety Framework.
For more info visit
https://www.ato.gov.au/printfriendly.aspx?url=/Print-publications/GST-and-personal-aquatic-survival-skills/