FAQ’s

0. New COVID-19 Safety Plan
BUSINESS DETAILS
Business name: Little Monsters Swim School
Plan completed by: Anne-marie
Approved by: Dom

 

> REQUIREMENTS FOR BUSINESS 

Wellbeing of staff and visitors
Exclude staff, volunteers and visitors who are unwell.

·       Mandatory Flu Vaccination and evidence from staff and volunteers

·       Email prior advising anyone who is unwell should not attend and will be unable to enter

·       Moratorium on catch up class quota until end of the year and beyond if needed

·       Medical Certificates can be requested from anyone who has symptoms that mimic Covid-19 but relate to another condition.

·       Temperature checks for all before entering the building

Provide staff and volunteers with information and training on COVID-19, including when to get tested, physical distancing and cleaning, and how to manage a sick visitor.

·       All staff and volunteers must complete Covid Infection Control training as per NSW Gov website https://www.health.gov.au/resources/apps-and-tools/covid-19-infection-control-training – A copy of certificates is kept securely in the email system.

·        Zoom meeting / introduction to walk through social distancing and spacing. Markers in place on floors

·        Key aim to reduce common touch points and focus cleaning on those areas where it is unavoidable such as entry step rail, door handle, light switches, chairs, toilet top, taps.

·       Disinfectant Cleaning Product used is the same one used by the nursing home and is a product of choice.

·        Disposable cloths/paper towel is used

·        Gloves are available and encouraged for cleaning with an emphasis on single use

Make staff aware of their leave entitlements if they are sick or required to self-isolate.

·       Staff receiving job-keeper are reassured that their payment is not affected if they are sick or required to self-isolate

·       Staff not receiving job-keeper are aware that they are not paid if they are unable to work due to sickness or self isolation.

Display conditions of entry (website, social media, venue entry).

·       The conditions of entry are on the website

·       A video has been sent to all parents showing the entry process

·       At the point of entry, people are greeted by a hygiene officer who personally takes them through entry requirements

 

Physical distancing
Ensure the number of people in a facility does not exceed one person per 4 square metres (excluding staff).

·       Taped markings are in place to show adequate spacing

·       A dedicated hygiene officer is on duty each shift

Ensure classes have no more than 20 participants, plus the instructor and any assistants, per space that complies with one person per 4 square metres. There may be multiple classes in a pool if there is sufficient space to accommodate this and the classes remain separate. Ensure participants maintain 1.5 metres physical distance where practical.

 

·       With a 5 Metre pool, we never have more than 6 swimmers in the pool at a maximum

·       2 Classes are conducted with a maximum of 3 swimmers per class/teacher each half hour

·        Minimal contact with swimmers is maintained balancing their need for support. Once swimmers are out of the water, no contact is practiced.

·       Teachers do their best to use opposing ends of the pool to maximize distance.

 

Ensure any spectators comply with 1.5 metres physical distance where practical, such as through staggered seating. People who live in the same household are not required to distance.

·       Spectators are shown to a seat where there is clear marking to show social distance

·       . Where spectators have more than one swimmer, we aim to keep them in the same class or at the same time where practical.

·       . If spectators are not observing social distancing, it is the role of the hygiene officer to remind them of the need to practice social distancing.

Ensure communal facilities such as showers, change rooms and lockers have strategies in place to reduce crowding and promote physical distancing.

·       There are no lockers, people must bring what they need, keep it close and take it with them when they leave.

·       Change rooms and showers are not available. Marking is in place to show this. Shower heads are removed.

·       Emails are sent prior to lessons so that parents are aware.

Where practical, stagger the use of communal facilities. Strongly encourage visitors to shower/change at home where possible.

·       One toilet is available for use only for toileting purposes.

·       Swimmers are required to shower at home as showers have been decommissioned

Reduce crowding wherever possible and promote physical distancing with markers on the floor, including where people are asked to queue.

·       It is the role of the hygiene officer to ensure that people are maintaining sufficient distance.

·        Once the check in process is completed, each person will be advised where to stand to maintain distance.

·        Lesson timetable rescheduling has assisted with the reduction in the number of people.

·       Each swimmer can have one adult with them and no siblings / infants can attend to keep numbers to an absolute minimum

Have strategies in place to manage gatherings that may occur immediately outside the premises.

·       Once the lesson has finished, the hygiene officer escorts people out and uses the swipe card to allow them to exit.

·       The requirement to arrive ‘ready to swim’ just before the lesson start time is in the conditions of entry

·       The requirement to leave promptly is included in the conditions of entry

·        It is the role of the hygiene officer to ensure people move away from the building after their lesson is over.

Use telephone or video platforms for essential staff meetings where practical.

·       Staff meetings and inductions to new processes take place via Zoom.

·       Required updates happen by email or by phone.

·        Urgent updates requiring practical demonstration happen on a shift by shift basis when the teacher is in next.

 

Physical distancing
Review regular business deliveries and request contactless delivery and invoicing where practical.

·       Invoicing is electronic and payments taken online.

·       As merchandise is not being sold, deliveries are not being received.

·       Deliveries are directed to a location where it can be contactless such as a parcel locker or owner’s home address.

 

Hygiene and cleaning
Adopt good hand hygiene practices.

·       Hand washing signs are clearly in place

·         Children are accompanied by a parent who can ensure good hand washing practice.

·       . Each person who enters is offered a measured dose of hand sanitiser delivered by the hygiene officer to avoid cross touching of the bottle.

·         If the person cannot use hand sanitiser due to irritants, they are asked to wash their hands thoroughly before entering.

Ensure hand sanitiser is accessible at the venue entry and throughout the facility or ground.

·       Hand sanitiser is available prior to entry to the swim school

·        Hand sanitiser is available within the swim school

Ensure bathrooms are well stocked with hand soap and paper towels or hand dryers. Consider providing visual aids above hand wash basins to support effective hand washing.

·       Bathrooms are checked twice daily by Ashfield Baptist Homes cleaning team and stocked with hand soap and paper towel.

·        There are visual aids just on entry to the bathroom to show good hand washing technique

Clean frequently used indoor hard surface areas, including children’s play areas, at least daily; first with detergent and water, and then disinfect.

Clean frequently touched areas and surfaces, including in communal facilities, several times per day.

·       Ashfield Baptist Homes provide a thorough floor clean / mopping twice a day

·       The hygiene officer cleans the floor ad hoc as required out of the scheduled times.

·       There are no children’s play areas. All toys and items that can potentially be shared have been removed. Children are not allowed to bring their own toys to avoid cross touching.

·       After each lesson, the hygiene officer cleans all common touch points such as door handles, tables, chairs, stair rail entering the pool, taps in bathroom, top of toilet, basin, light switches, gates.

·       Where possible, it is only the hygiene officer that opens doors and gates.

Reduce sharing of any equipment where practical and ensure these are cleaned with detergent and disinfectant between use.

·       Any equipment that can be shared has been removed.

Maintain proper disinfectant levels and pH of pools and spas.

·       Ashfield Baptist Homes maintenance team test Pool Chemistry levels. chlorine free, chlorine total, aklalinity, pH and temperature.

·       An external commercial pool specialist company attend on a weekly basis to assess the pool operations as well. https://www.trisley.com.au/

Disinfectant solutions need to be maintained at an appropriate strength and used in accordance with the manufacturers’ instructions.

·       Disinfectant used to clean is supplied by the cleaning supervisor contractor at Ashfield Baptist Home.

·        Dilution rates and application checked. Product used is Viraclean. This is the same one the cleaning team use currently.

·        Disinfectant is not used in immediate proximity of people.

Staff are to wear gloves when cleaning and wash hands thoroughly before and after with soap and water.

·       Staff wear gloves when cleaning

·       Staff wash hands thoroughly before and after with soap and water.

Encourage contactless payment options.

·       Enrolments are performed online and paid with credit card.

·       No merchandise is available for purchase so no risk of contact with cards or money.

 

Record keeping
Keep a record of name and a mobile number or email address for all staff, volunteers, visitors and contractors for a period of at least 28 days. Ensure records are used only for the purposes of tracing COVID-19 infections and are stored confidentially and securely.

·       .Adults are asked to scan a QR code which prompts them to  enter  their name and temperature, their swimmer’s name and temperature mobile, email address and asks them to acknowledge that they have not knowingly been in proximity of a place or person known to be infected

·        A short code is also available if people cannot scan the code.

·        If they continue to have trouble, the hygiene officer can use their phone to enter the details as verbally provided by the adult.

·        The forms that generate from this are stored in a secure portal and will be manually deleted when no longer required.

·        No paper recording is used to maintain privacy and to prevent cross contact of pens and paper.

Make your staff and visitors aware of the COVIDSafe app and its benefits to support contact tracing if required.

·       Staff and visitors are verbally advised of the COVIDSafe app and its benefits for contact tracing.

Cooperate with NSW Health if contacted in relation to a positive case of COVID-19 at your workplace, and notify SafeWork NSW on 13 10 50.

·       Little Monsters Swim School will cooperate in any way in relation to a positive case of COVID-19 in our workplace and notify SafeWork NSW on 13 10 50 without hesitation.

0. What changes we have in place (post-COVID) to ensure we provide a safe and workable environment for all?

Here are some of the changes we have in place to ensure we provide a safe and workable environment for everyone:
– only one adult can accompany each swimmer into the pool area
– entry to the building will be via Holden Street (not via car park)
– temperature checks will be conducted before parents and swimmers enter the building
– accompanying adult to supply contact details before entering the building
– entry to pool area will be at lesson start time (those that arrive early will need to wait outside building)
– all swimmers need to come to lessons dressed in swimwear as change rooms are unavailable
– showers and chamgerooms will not be available, although toilets and sinks will be available
– lessons will be conducted without the use of equipment (such as soft toys and kick boards) to avoid common touch points
– any swimmers coughing, sneezing or showing any other symptoms will be ask to leave pool
– chairs within the pool area must stay 1.5 metres apart
– swimmers must leave immediately after their lessons, the cafe and playground remain out of bounds until further notice

1. What makes a great swim school?

Our swim school has friendly qualified instructors, well organised lessons, small class sizes and lots of happy customers singing our praises.

2. How do I enrol for swim lessons?

Our goal at Little Monsters is to spend less time on admin and more time teaching kids to swim. So we have streamlined the enrolment process so parents can do the following via the ‘New Swimmers‘ page of our website:

  • enrol swimmers
  • make full payment
  • print out receipts

All swimmers, current and new, are expected to enrol each term.

Current swimmers will be given priority and notified by email prior to the end of each term that re-enrolments and payments are required for the next term. If current swimmers do not enrol and pay by the specified date the place will be made available to others. Once the re-enrolment deadline for current swimmers has past new swimmers will then be notified that enrolments are open to all.

3. How do I know which class to book my child in?

On the ‘Swim Program‘ page we have a brief description of the swim skills swimmers should already know and the skills they will be taught in each swim level.

Gradings for Parents’n’Babies classes are aged based: Water Babies Level 1 for swimmers from 6-18 months, Level 2 for 18m-3yo.

Gradings for Learn To Swim classes are based on swim ability – Levels 1, 2 and 3.

4. What are the lesson fees?

At Little Monsters, we feel that parents get great value for money. We offer quality swim classes with a capacity of 3 swimmers per class, ensuring all kids get plenty of swim time and attention each class. Lessons fees are listed on the ‘Swim Program‘ page.

5. How do I have to pay for lessons?

Payment for lessons are required in full at the time of enrolment. Places in class are not confirmed until payment is made. Our preferred method of payment is with credit card via our enrolment software.

6. What happens if we miss a lesson?

It is important that parents select a day and time which they can commit to on a weekly basis so that swimmers maintain their confidence, revise skills learnt and learn new ones.

Little Monsters Swim School does not guarantee catch-up classes for missed sessions, however we do understand it is not always possible to attend your scheduled class, so we make free spots in existing classes available so parents can book catch-up lessons.

Parents are responsible for recording non-attendance and booking catch up lessons themselves using our enrolment software.

Please note our policy for catch-up classes is as follows:

  • Parents must record their swimmer’s non-attendance by logging into their account via our website (by the latest) one hour prior to lesson start time in order to qualify for a catch up lesson, if not the lesson is forfeited
  • The earlier you record your non-attendance the better chance another parent has of finding availability
  • Catch up classes can only be booked online (not by phone, sms or email)
  • Catch-up classes are only available from Week 3 – 10 of each term
  • Catch-up classes can only be booked (the earliest) 7 days prior to the date of preferred catch-up class day and time
  • The max. number of catch up classes per term is four
  • Catch-up classes do not rollover into the following term
  • If a catch-up class is missed it cannot be rebooked
7. What do I bring for my child’s Learn to Swim lessons?

Swimmers in Learn To Swim classes should bring swimwear and a towel.

When first learning to swim, it is advised that children start lessons without goggles. This is important as most children who accidentally fall into water do so without goggles. Therefore we need to prepare and teach children to swim back to the poolside without goggles.

Swim caps are optional for swimmers but advisable for those swimmers with long hair.

8. What do I bring for ‘Water Babies’ lessons?

It is compulsory for all swimmers not 100% toilet trained to wear Happy Nappys (or similar) over swimmer nappies. Happy Nappys are non-permeable membrane swimwear that are tight fitting around waist and thighs to ensure no leakages occur during class. Swimmers without the two layers will be refused entry.

Little Monsters will supply all the teaching tools and toys for Water Babies lessons.

9. What are ‘Happy Nappys’?

Happy Nappys are non-permeable membrane swimwear that are tight fitting around waist and thighs to ensure no leakages occur during class.

It is compulsory for all swimmers not 100% toilet trained to wear Happy Nappys (or similar) over swimmer nappies.

You may be able to purchase them at large swim centres. You can also purchase online via ‘Little Toggs’ website – https://www.littletoggs.com.au/product-category/happy-nappy/

At what age can I start my child in lessons?

Austswim recommends that swimmers start in Water Babies classes at the age of 6 months.

Swimmers are welcome to start in Learn To Swim classes from the age of 3 years.

Do I watch my child’s lessons?

Most children enjoy having their parents watching their lesson. There may be times when a teacher and parent agree that it is helpful if the parent temporarily leaves the pool area as the child may be distracted and not responding to the teacher’s instruction. This will give our teacher an opportunity to connect, build trust and rapport with the swimmer in order to get the most out of every lesson.

Do swim lessons follow school term dates?

Yes, swim terms coincide with school terms and holidays. Most terms are 10 weeks in duration. In that time you should witness a noticeable improvement in a swimmer’s ability. Swimmers can book into either one or two lessons a week.

Does my child need to wear goggles and swim cap?

When first learning to swim, it is advised that children start lessons without goggles. From a water safety perspective this is important as most children who accidentally fall into water usually do so without goggles. Therefore we need to prepare and teach children to swim back to the poolside without goggles.

Swim caps are optional for swimmers but advisable for those swimmers with long hair.

How often should we attend swim lessons?

During swim term most kids swim once a week. Some parents are keen to accelerate their swimmer’s learning with a second weekly lesson. Swimming twice a week helps swimmers build confidence. Discounts are available for children who book in for a second weekly lesson.

During our holiday programs swimmers have the opportunity to swim daily. It’s a wonderful opportunity to accelerate swimmer’s learning. Many swimmers make huge improvements swimming daily.

Is it better to swim all year round?

The continuity of lessons throughout the year assists in reinforcing new swim skills and helps swimmers build confidence and physical strength. As well as the risk of having to go back onto a wait list when you return, discontinuing lessons during winter ends up costing parents money, as children have to spend weeks being re-taught the same skills once learnt but then forgotten.

Little Monsters pool is a warm 32 degrees all year round. We are always happy for parents to arrange catch-up lessons (depending on availability) if a swimmer misses a lesson. Parents can record non-attendance and book a catch up class themselves via the ‘Current Swimmers’ page of our website.

Is this swim school like the noisy factory line of teachers I just left?

Little Monsters is a small swim school.

Water Babies classes use the whole pool (one teacher with a max. of 7 swimmers).

Learn To Swim classes – each teacher will have a maximum of 3 swimmers, and only two teachers working at any one time.

That’s as big as we get.

Who should I talk to regarding my child’s progress?

Your child’s swim teacher is the best person to speak with. Often your teacher will notify you when your swimmer is ready to move up to the next level. If you wish to speak with a swim teacher please keep it short and do so in the first few minutes or in the last few minutes of a lesson. Keep in mind that teachers have other swimmers to supervise and teach and a new class begins every 30 mins.

Why are swim lessons with Little Monsters GST-free?

Swims lessons at Little Monsters are deemed GST-free because we only teach necessary basic swimming and water safety skills consistent with the National Swimming and Water Safety Framework.
For more info visit
https://www.ato.gov.au/printfriendly.aspx?url=/Print-publications/GST-and-personal-aquatic-survival-skills/